Refund policy

Thirty days
You have thirty days from the day your order is delivered, not from the day you ordered, to decide you do not want it. Write to dvale4051@gmail.com with your order number.
We would rather you gave it a real month than bought it nervously. If it is genuinely not for you, say so.
How it works
Reply to your order confirmation or write to the address above. We answer with what to do next. You will not be asked to pay international return postage.
Refunds go back to the original payment method. Allow a few business days for your bank to show it.
Faulty or damaged goods
Email us with your order number and a photograph. We replace it or refund it, and that is not limited to thirty days. Australian Consumer Law guarantees cover goods that fail earlier than a reasonable person would expect, and those guarantees cannot be excluded by anything on this page.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy sits on top of those rights. It does not replace them.
If you are ordering from New Zealand, the Consumer Guarantees Act gives you the equivalent rights, and we treat them exactly the same way.